Customer support
We are deeply committed to making your experience easier. Our primary goal is to ensure that you have all the assistance you need at every step of the way, providing you with the support and resources necessary to navigate any challenges you may encounter.
We are here to help you
At McGraw Powersports, we are here to provide you with the support you need. You are our top priority, and we work hard to make the process easy and straightforward. Whether you have questions about our vehicle service contracts, claims, or coverage, we can assist you.
Customer support hours
Monday to Friday from 8:00 AM to 5:00 PM (PST)
Let us help you to find the best fit.
FAQs: Let’s clear things up
Your questions matter! Find your answers here
How do I update my contact information?
To update your details, please call our Customer Support line on (800) 543-5225. Our support team is available to assist you and will ensure your updates are completed immediately.
Where can I buy Western Service Contract products?
You can purchase any WSC product through an authorized dealer. If you have any questions, feel free to contact us at (800) 543-5225 or email help@mcgrawpowersports.com. We’re here to help!
Contact information for WSCC
You can contact us using the following methods:
Mailing address: P.O. BOX 40, Anaheim, CA 92815
Customer Service Phone: (800) 543-5225
Email: help@mcgrawpowersports.com
How do I transfer a service contract?
Contract transfers are usually specific to each vehicle. Please contact us for details on eligibility. The following contracts can be transferred to a new owner:
- Extended Service Contract
- Wheel and Tire
- Priority Maintenance
Remember that you need to fill out the form to complete this operation.
How do I renew my contract?
Our team will contact you before your contract expires to discuss renewal options. We want to ensure you have all the information you need! If you have any questions in the meantime, feel free to contact us at (800) 543-5225
What should I do if I lose my contract details?
You can request a copy of your contract by contacting Customer support at (800) 543-5225. We’re here to help you get the information you need, so don’t hesitate to reach out!
How do I cancel my service contract?
Your dealer can submit electronically through the WSCC website on your behalf or on behalf of the lienholder. You can also send the following document to WSC at cancel@mcgrawpowersports.com. Remember, if a contract is canceled and a refund is due, all refunds will be sent to the selling dealer.
What is covered under my contract?
Coverage depends on the program you purchased. Please check your contract for that information. If you have any more questions, feel free to contact customer service at (800) 543-5225. We’re here to help!
How to make a claim?
We recommend contacting your dealer. Please follow these steps:
- Gather your contract number and vehicle details.
- Call (800) 543-5225 to speak with a representative.
- Submit any necessary documents.
- Our team will review your claim and approve it quickly, ensuring your vehicle is back on the road fast.
- Any claim for repairs without prior authorization will not be covered, except in emergency situations.
What documents are required to file a claim?
You’ll need your contract number, vehicle information, repair estimates made by an authorized service facility, and any relevant photos or invoices. This helps us process your claim quickly and efficiently. If you have all of this ready, it will make the process smoother!
How long does the claims process take?
The exact time may vary based on how complex the issue is and when we receive all the necessary documents. We appreciate your patience as we work to resolve your claim!
Can I use my own repair shop?
Yes, you can use your preferred repair shop, as long as it meets our qualifications. Just reach out to us at (800) 543-5225 for pre-approval before getting the work done. We’re here to help ensure everything goes quickly.
Is roadside assistance included in my coverage?
Roadside assistance is included in some extended service contracts. Be sure to check your specific plan for details. If you have any questions, we’re here to help. You can call us on (800) 543-5225.
What if I already paid for my repairs?
There are exceptions where emergency repairs can be done without prior approval. You, as contract holder can submit the receipt or invoice along with a copy of the service contract. However, the claims department may ask for additional information. You can send all the information to wscintake@mcgrawpowersports.com for review.
Where can I use my contract?
You can use the contract anywhere in the United States and Canada. This gives you the flexibility to get the services you need, no matter where you are.
What do I do in the event of a failure?
We recommend taking your vehicle back to the dealership where you bought it or to an authorized McGraw repair facility. The dealer can start the process of submitting a claim on your behalf. Depending on the issue, you may need to authorize a teardown of the vehicle. This is necessary to diagnose the problem and determine the repair costs.
How to get in touch with us
If you have questions or need support, contact us today! Our caring team is here to help you find the best solution.
Customer support hours
Monday to Friday from 8:00 AM to 5:00 PM (PST)
